Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to assess and resolve the issue promptly.
Please notify us within 24 hours of receipt so we can assess the situation and resolve it promptly. To ensure we can assist you effectively, any issues must be reported within this 24-hour window. We regret that we are unable to take responsibility for damages or issues reported beyond this timeframe.
Once the delivery has been completed and the driver has left the premises, we are unable to accept liability for any damages unless reported within the specified 24-hour period. For this reason, we strongly encourage you to check your items thoroughly upon arrival.
Once delivery is completed, we will not address any concerns regarding damages, defects, or issues, and no refunds or exchanges will be provided. We encourage customers to inspect their orders upon receipt and report any issues immediately before confirming delivery. Any queries related to damages or issues after delivery will not be entertained.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as custom furniture (like special orders or personalized pieces), and mattresses or bedding products, due to hygiene reasons. We also do not accept returns for furniture that has been assembled or used, as well as any hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please don't hesitate to contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
For hygiene and safety reasons, fragrance items are non-returnable once they have been opened or removed from their original packaging. We kindly ask customers to ensure they are satisfied with their selection before unsealing the product.
We are unable to accept returns or exchanges on any fragrance items that have been opened, used, or tampered with.
Exchanges
The quickest way to receive the item you want in exchange is to return the item you currently have. Once your return is accepted, you can proceed with a separate purchase for the new item you desire. After we receive and inspect the returned item, we will issue a refund accordingly.
Returns
We aim to ensure all our customers are completely satisfied with their purchase. If an item is received damaged, this must be reported within 24 hours of delivery by sending clear images of the item and packaging to digitalstromltd@gmail.com. After reporting the damage, the customer must open a return request from the order page. Each return request will be reviewed and can either be approved or refused. We will inform the customer of our decision via email. We reserve the right to accept or refuse any return, and this decision is final and cannot be challenged. If the return is refused, no further action will be taken. If approved, a return label will be provided, and the customer is responsible for handing the goods over to the courier. In the event the courier does not show up for collection, the customer must take the return parcel to the designated courier depot. Once the returned item is received, we will inspect it and issue a refund accordingly. We reserve the right to deduct an appropriate amount from the refund based on the condition of the returned item. All returns must be completed within 14 days of the original delivery date.
For any other reasons customer is responsible for returning the item if return is approved. No return label will be provided for any reason.
Refunds
We will notify you once we've received and inspected your return and inform you whether the refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. Refunds can only be issued using the original payment method.
We reserve the right to deduct from the refund amount if the item is not received in resellable condition, is damaged, or for any other reasons.
Returns are accepted within 14 days of purchase, subject to approval. Customers are responsible for return shipping costs, without exceptions, regardless of the reason, including damages or other issues. A 25% restocking fee will apply to all approved returns.
Please note: In some cases, an item may be out of stock with the manufacturer. If this occurs, we will notify you via the email address provided at checkout, offering you the option to either cancel the order for a full refund or wait for the item based on the estimated delivery timeframe.
If we do not receive a response within 7 days, we will proceed with the order and dispatch the item as soon as it becomes available. Please be aware that cancellations will not be accepted after this 7-day period of the notice send.
Fragrance Return Policy
For hygiene and safety reasons, we do not accept returns or exchanges on any fragrance products that have been opened or used. This includes items where the packaging has been unsealed, the protective cap removed, or the spray mechanism activated.
Non-Returnable Items Include:
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Fragrances with broken seals or opened packaging
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Used or tested perfumes, colognes, or sprays
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Damaged boxes caused after delivery
We encourage customers to ensure they are certain of their purchase before opening the product. If you have questions about a fragrance prior to purchase, please contact us, we are happy to help.
