Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to assess and resolve the issue promptly. Please note that we cannot accept responsibility for items that are found to be damaged after delivery. No liability will be accepted once the delivery driver has left the premises. Once delivery is completed, we will not address any concerns regarding damages, defects, or issues, and no refunds or exchanges will be provided. We encourage customers to inspect their orders upon receipt and report any issues immediately before confirming delivery. Any queries related to damages or issues after delivery will not be entertained.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as custom furniture (like special orders or personalized pieces), and mattresses or bedding products, due to hygiene reasons. We also do not accept returns for furniture that has been assembled or used, as well as any hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please don't hesitate to contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to receive the item you want in exchange is to return the item you currently have. Once your return is accepted, you can proceed with a separate purchase for the new item you desire. After we receive and inspect the returned item, we will issue a refund accordingly.
Refunds
We will notify you once we've received and inspected your return and inform you whether the refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. Refunds can only be issued using the original payment method.
We reserve the right to deduct from the refund amount if the item is not received in resellable condition, is damaged, or for any other reasons.
Returns are accepted within 14 days of purchase, subject to approval. Customers are responsible for return shipping costs, without exceptions, regardless of the reason, including damages or other issues. A 25% restocking fee will apply to all approved returns.
