Frequently Asked Questions

Add the item to your basket, proceed to checkout and complete your delivery and payment details. You should receive an order confirmation after checkout.

Contact DS Store as soon as possible. Changes may be possible before the order is processed or dispatched, but they cannot always be guaranteed.

Contact customer support promptly with your order number. Cancellation options depend on whether the item has already been processed, made, dispatched or delivered.

Yes. An order confirmation is normally sent to the email address entered during checkout. Check your junk or spam folder if you cannot see it.

Delivery times depend on the item, availability, supplier and delivery location. Check the product page and your order confirmation for the most relevant estimate.

Where available, the delivery team may contact you to arrange a suitable date. Specific dates cannot always be guaranteed.

Tracking or delivery updates may be provided where supported by the courier or delivery service used for your order.

The courier may leave instructions, attempt redelivery or ask you to rearrange. Additional charges may apply in some cases, depending on the delivery service and order type.

Available payment methods are shown at checkout and may include major debit cards, credit cards, PayPal and other supported Shopify payment options.

Finance or instalment options may be available for eligible customers through supported payment providers. Availability and approval are determined by the provider.

Payments are processed through Shopify and supported payment providers using secure checkout technology.

Some furniture may require partial or full assembly. Check the product description for information about assembly and included fittings.

Measurements are supplied as accurately as possible. Small variations may occur, especially with handmade or upholstered products.

Colours may appear slightly different because of screen settings, lighting, fabric batches and natural material variations.

Customisation may be available on selected products, including fabric, colour or configuration options. Contact the team before ordering for confirmation.

Yes. Alongside furniture, DS Store offers a growing range of home accessories and décor selected to complement different rooms, styles and colour schemes.

Many of our products are chosen to work well together in style, finish and colour. Check the product details or contact our team if you need help creating a coordinated look.

Yes. Selected seasonal home products and accessories may be added throughout the year, depending on current availability and new collections.

Care requirements vary by product. Always follow the washing and care label supplied with the item.

Available sizes are listed on the product page. Check the measurements before ordering to ensure the item is suitable.

Yes. The fragrance range may include men's, women's and unisex perfumes across fresh, floral, woody, warm and oriental profiles.

Gift sets may be available depending on current stock. Check the fragrance collection or contact the team for assistance.

Return eligibility depends on the item, its condition and the applicable returns policy. Contact DS Store before returning anything so the correct process can be confirmed.

Report the issue promptly and provide your order number plus clear photographs of the item, damage, packaging and delivery label where possible.

Once approved and processed, refund timing depends on the payment provider and your bank. It may take several working days to appear.

Follow the product-specific care instructions. In general, avoid harsh cleaners, prolonged direct sunlight and excessive moisture.

Contact customer support with your order details, photographs and a description of the issue so the available options can be reviewed.

Use the Contact Us page or live chat where available. Include your order number and delivery postcode for order-related enquiries.

Include your full name, order number, delivery postcode, product name and a clear description of the question or issue.

LARA is the DS Store AI assistant, designed to help customers find product information, understand common policies and get quick answers while browsing the website.

LARA can help with general questions about furniture, textiles, fragrances, delivery information, returns, payments and product details available on the DS Store website.

LARA may provide general order guidance, but it should not be relied on to make changes, cancellations or refunds. For account- specific action, contact the DS Store customer support team.

No. LARA is intended to provide quick assistance, but complex, urgent or account-specific enquiries should still be handled by a member of the DS Store customer support team.

Rephrase your question or provide more detail. If you still need help, use the Contact Us page or live chat to speak with the DS Store team.

Yes. Contact DS Store with your business details, the products required, quantities and expected timeframe.