Ordering & Shopping
1) What does DS Store sell?
DS Store offers furnishing items, home textiles, and fragrances — focused on affordability, reliability, and a smooth shopping experience.
2) Can I buy from DS Store on eBay as well?
Yes. DS Store products are available through our official online store and our eBay shop.
3) Is pricing the same on the website and eBay?
Prices may vary due to platform fees, promotions, and seasonal offers. The best value depends on the listing and current deals.
4) Do you offer discounts or voucher codes?
From time to time we run promotions and codes. Check the relevant listing page or store announcements for active offers.
5) Can I place bulk or business orders?
Yes, bulk requests may be possible depending on stock availability. Contact us with the item details and quantity needed.
Dispatch & Delivery
6) How fast do you dispatch orders?
We aim to dispatch as quickly as possible within the handling/dispatch timeframe shown on the product listing.
7) Who delivers DS Store parcels?
Deliveries are completed by third-party courier services. These couriers do not operate under our direct or indirect control.
8) Why can delivery sometimes be delayed?
Delays can occur due to courier network volume, weather conditions, local routing issues, or peak seasonal demand.
9) Do you track every parcel?
Couriers provide tracking, but it isn’t practical to actively monitor every parcel in real time. The best way is to notify us if you spot an issue so we can support you quickly.
10) What should I do if my tracking hasn’t updated?
Message us with your order details and tracking number. Once notified, we will help investigate with the courier.
11) What if my item shows delivered but I can’t find it?
Check safe places and with neighbours first. If still missing, contact us promptly and we will guide you through next steps.
Returns, Refunds & Issues
12) What if my item arrives damaged?
Please contact us as soon as possible with clear photos of the item and packaging so we can advise the best resolution.
13) How do refunds work?
Refunds follow the policy shown on the platform you purchased from (website or eBay). We aim to resolve issues fairly and promptly.
14) Can you replace an item instead of refunding?
Depending on stock availability and the situation, we may offer replacement options.
15) I contacted the courier directly — should I still message you?
Yes. Please message us too so we can support you from the seller side and help speed up the resolution once we’re notified.
Furnishing & Textiles
16) Are your furnishing items budget-friendly?
Yes. Our furnishing range is focused on providing cheap and affordable options without compromising on practicality.
17) How do I choose the right textile colours for my home?
Start with your room’s main tones, then choose textiles to either complement (matching palette) or contrast (statement colour). If you want, share your room colour and we can suggest a direction.
18) Do textiles look the same in person as online?
We aim for accurate photos, but colours can vary slightly due to screen settings and lighting conditions.
Fragrances
19) How do I choose a fragrance online?
Check the notes (top/middle/base), fragrance family (fresh, woody, sweet, etc.), and whether you prefer light everyday wear or stronger performance.
20) How long do fragrances last?
Longevity depends on concentration, skin type, and environment. Many fragrances perform for several hours, with some lasting longer.
21) Are fragrances suitable for gifting?
Yes. Fragrances are a great gift choice. If you’re unsure, choose versatile profiles like fresh, clean, or soft sweet scents.
Support
22) How can I contact DS Store?
Use the messaging option on the platform you purchased from (website contact form or eBay messages). Include your order number for faster help.
23) When should I contact you about a problem?
As soon as you notice an issue. Early contact helps us act faster and improves the chance of a quick resolution.
24) What makes DS Store different?
We focus on affordability, clear communication, and dependable service across furnishing, textiles, and fragrances — online and on eBay.